8:30 - 9:00 a.m.
Registration & Networking Breakfast
9:00 - 9:10 a.m.
9:10 - 9:30 a.m.
Transforming the Citizen Experience
9:30 - 10:00 a.m.
Maximizing the Benefits of the Public Sector Channel Shift
As technology changes and evolves, so too do the ways citizens expect to interact with their government. In this session, you will learn how to utilize technology to meet and exceed citizen expectations. Discover best practices and proven solutions to better promote the reputation of our organization, enhance public engagement, reduce costs, and even generate revenue.
10:00 - 10:30 a.m.
Government Transparency - Proactive Public Communications (and Q&A)
Patty Epley, Web Master, South Carolina Department of Natural Resources
Sam Krishnan, Manager of Digital Services, Dekalb County, GA
Proactively managing your organization’s narrative is more important than ever before. This session will highlight strategies and successes from across the public sector to help you take charge of your organization’s message and better engage the citizens you serve. Lessons learned from this session will help you galvanize support for strategic initiatives, manage your organization’s narrative, and improve public perception.
10:30 - 11:00 a.m.
11:00 - 11:20 a.m.
Client Conversation: Improving Government Efficiency
Stephen Pledger, Senior Deputy Commissioner, Georgia Department of Banking and Finance
Hear how your colleagues from across government have utilized technology to improve government efficiency. Learn proven best practices, lessons learned, and have a chance to ask your own questions.