What You'll Learn

Join us on October 17th, 2019 for an interactive breakfast training session where we will:

Tips for making CX a priority at your organization.

Proven steps for modernizing your agency's CX.

Useful tools for facilitating your CX journey.

What to Expect

8:00 - 8:30 AM | Registration & Breakfast

8:30 - 8:45 AM | Welcome Session

8:45 - 9:00 AM | What is Citizen Experience?

9:00 - 9:30 AM | How Philly Water is Applying CX

9:30 - 9:45 AM | Our Approach to CX

9:45 - 11:30 AM | CX Improvements in Action [Interactive Activity]

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The training will be held at the Granicus Office:

1152 15th Street NW, Suite 800
Washington, D.C. 20005
(on 15th St, NW between L St and M St)

Metro: McPherson Square (Orange/Blue/Silver) or Farragut North (Red)

Parking: Garages are located on both sides of 15th street between L and M St. Parking is not included in your registration.