What to Expect
8:00 - 8:30 AM | Registration & Breakfast
8:30 - 8:45 AM | Welcome Session
8:45 - 9:00 AM | What is Citizen Experience?
9:00 - 9:30 AM | How Philly Water is Applying CX
9:30 - 9:45 AM | Our Approach to CX
9:45 - 11:30 AM | CX Improvements in Action [Interactive Activity]
Venue
The training will be held at the Granicus Office:
1152 15th Street NW, Suite 800
Washington, D.C. 20005
(on 15th St, NW between L St and M St)
Metro: McPherson Square (Orange/Blue/Silver) or Farragut North (Red)
Parking: Garages are located on both sides of 15th street between L and M St. Parking is not included in your registration.
1152 15th Street NW, Suite 800
Washington, D.C. 20005
(on 15th St, NW between L St and M St)
Metro: McPherson Square (Orange/Blue/Silver) or Farragut North (Red)
Parking: Garages are located on both sides of 15th street between L and M St. Parking is not included in your registration.