7:30 - 8:30 a.m.
Registration & Networking Breakfast
Enjoy a hot breakfast feast, including a spread of: scrambled eggs, crisp pecan smoked bacon, chicken apple sausage, home fries, assorted pastries and bagels, oatmeal with your choice of toppings, cereal bar, seasonal fresh fruit, chilled fruit juices, Starbucks coffee and artisanal teas.
8:30 - 8:50 a.m.
Mark Hynes, Chief Executive Officer, Granicus
Granicus' Chief Executive Officer Mark Hynes will kick off the Summit by reviewing the learning objectives and where Granicus is headed in the next five years.
8:50 - 9:20 a.m.
Opening Keynote: Leading Through Digital Modernization
Mitchell Weiss, Professor of Management Practice in the Entrepreneurial Management Unit, Harvard Business School
As technology rapidly changes the world, the public sector needs to take the lead and modernize. Digital tools can improve processes, reduce costs and better meet citizens needs.
9:20 - 10:00 a.m.
Re-Thinking Citizen-Centered Communications
Britney Smith, Public Information and Communications Manager, Leon County, Florida
Shelly Klein, Customer Service Technologies Administrator, City of Hurst, Texas
Chip Harman, Content Strategy Manager for My HealtheVet, Department of Veterans Affairs
When you communicate with constituents, does your messaging inform, inspire or call them to action? If not, it’s time to rethink your strategy. Learn how small changes can improve your reach or even save lives.
10:00 - 10:10 a.m.
10:10 - 10:30 a.m.
Yellow Ribbon Fund: Official Summit Charitable Partner
Michael M. Wilson, Executive Director, Yellow Ribbon Fund, Inc.
The Yellow Ribbon Fund provides support for the men and women injured while serving our country. Learn more about the YRF’s mission and how you can help—right now at the Granicus Summit.
10:30 - 11:10 a.m.
Maximizing the Benefits of the Public Sector Channel Shift
Doug Nick, Assistant Communications Director for Customer Outreach, Arizona Department of Transportation
Stephen Schatz, Communications Director, Maryland Department of Natural Resources
Lauren Mitchell, Visual Communications Specialist Maryland Department of Natural Resources
Moderator: Dave Worsell, Vice President, Granicus Europe
Citizens expectations are changing about how government services are delivered. Rethinking your agency’s strategy to meet these expectations can have big benefits, including reduced wait times, improved service delivery, increased ROI and newly engaged email subscribers.
11:10 - 11:30 a.m.
Transformed Access to Services: Innovation in Community Engagement
Anh Trần, CMC, Deputy City Clerk, City of San José, California
Mika Cross, Director of Strategic Communications, Digital and Public Engagement for the Veterans' Employment and Training Service, Department of Labor
Paul Fugazzotto, Public Information Officer, Digital Communication, Philadelphia Water Department
Moderator: Byron Gillin, Sales Director, Granicus
Technology can radically change the way you provide services for the better. During this panel discussion, three organizations explain how new tools increased citizen access.
11:30 - 11:55 a.m.
Security Essentials in Today’s Digital Age
Bob Ainsbury, Chief Product Officer, Granicus
Matt Goodrich, FedRAMP Director, General Services Administration
In a world under constant threat from viruses, phishing attempts and other security issues, it’s more important than ever for your agency to protect citizen information. During this session, you’ll hear why every Granicus solution is built with a security-first mindset.
11:55 a.m. - 12:10 p.m.
Service Delivery in the Age of Amazon: Enhancing How You Connect
Laurel Anderson, Vice President of Product Management, Granicus
The modern citizen can shop online and have it delivered to their home within an hour, stream movies at the click of a button and have Siri or Alexa answer nearly any question. During this session, we’ll discuss how to meet service delivery expectations in an anywhere-and-anytime world.
12:10 - 12:25 p.m.
Enhancing Digital Influence and Engagement
Bonnye Hart, Senior Director, Digital Engagement Services, Granicus
From website content management to marriage certificate filing, digitalization of services can bring government closer to meeting the needs of its citizens. Learn more about how you can reduce friction and increase access for all.
12:25 - 12:30 p.m.
5 Tips to Get Going Tomorrow
Byron Gillin, Sales Director, Granicus
You’ve listened. You’ve learned. Now how can you take that back to the office? Here are some tips for kickstarting change when you walk in tomorrow.